FAQs
ORDER ISSUES
To view your order status, log into your account and go “My account“, in which you will see all the previous order information under “My orders” tab
No, once the order has been processed & shipping out, you cannot cancel your order
SHIPPING & DELIVERY
Yes, we offer free standard shipping on US orders of $25 or more. Free shipping reflected at checkout. Does not apply to duties, taxes, and/or previously placed orders. Additional fees apply for express or overnight shipping, where available.
It will takes 3-7 business days.
RETURNS AND EXCHANGES
We accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition**. Original sales receipt must accompany your return. Refunds can only be credited to the original payment method.
*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period
**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage. For returns that show signs of use or are missing accessories, a 20% restocking fee will be charged.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Your refund will be authorized as soon as we receive the return. It usually takes 3-5 business days to arrive.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item.
